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SPA 2 providers will work collaboratively to provide timely and convenient access to appropriate, high quality, coordinated specialty care to the low-income, under and uninsured residents of San Fernando and Santa Clarita Valleys.
- Work with 4Patient Care Automated Phone Patient Reminder System to decrease broken appointment rate in neurology and dermatology.
- Establish Clinician Specialty Training Program with the focus of creating primary care experts with a goal of decreasing the number of inappropriate referrals into the specialty clinics and reduce the number of specialty clinic refers while increasing the scope of services in the primary care setting where the patients may feel more comfortable. This program will also be the link for the community clinic PPP providers and the specialty physicians to get to know each other and build relationships and the ability to increase phone and/or email consults in the future.
- Quarterly Referral Process System forums to provide the opportunity for open dialogue between the county and the community clinics to work together to enhance the web referral system.
- Tele-dermatology Project to reduce the burden placed on the dermatology specialty clinic through a store and forward mechanism that historically has been able to reduce the number of appointments needs to be seen in specialty care. We will work with a local dermatologist to read the scans.
In 2008, Valley Care Community Consortium was approached by partnering clinics to respond to a joint state wide Kaiser Permanente and California Healthcare Foundation Specialty Care Initiative. As a result the Coalition of Safety Net Access Providers (C-SNAP) was formed with existing partners to address access to specialty care in Service Planning Area 2 of Los Angeles County. Phase I consisted of a one year planning grant that was funded by Kaiser Permanente Southern California Region and we were one of the 28 agencies (Northern and Southern California) that received a one year planning grant. Kaiser Permanente funded twenty-one such grants and California Healthcare Foundation funding seven additional coalitions for a total of twenty-eight state wide.
In 2009, C-SNAP submitted our implementation plan which was accepted by and funded for an additional three years by the Kaiser Permanente Southern California Region office. Over the next three years, C-SNAP will implement strategies to address specialty care access, which is the main purpose of the grant. Our objectives include implementing an automated patient appointment reminder system to decrease no-show rates by 25%, establish clinician specialty training program, and establish tele-health based dermatology program in four sites. In addition to working towards increasing access to specialty care services, we will also focus our attention on helping to reduce the demand for specialty care services in Service Planning Area 2 of Los Angeles County.
We are very pleased that Kaiser Permanente Southern California Region selected C-SNAP to be part of a state wide initiative along with twenty-three other coalitions. We appreciate Kaiser Permanente’s efforts to improve access to much needed specialty care services for our most vulnerable, under and uninsured population.
- Comprehensive Community Health Centers
- El Proyecto del Barrio, Inc.
- Kaiser Permanente Community Benefits
- LA DHS Office of Ambulatory Care
- LA Department of Public Health
- Meet Each Need with Dignity (MEND)
- Mission City Community Network
- Mission Community Hospital
- Neighborhood Legal Services
- Northeast Valley Health Corporation
- Providence Health System
- Tarzana Treatment Centers
- Dr. Christine Bower-Baca, Neurologist
- Dr. Jeremy Kampp, Dermatologist
- Valley Community Clinic
- ValleyCare Olive-View UCLA Medical Center
C-SNAP Newsletter and Questions
2012: Mar | Jun
2011: Mar | Jun | Sep | Dec
2010: Mar | Jun | Sep | Dec
If you have any questions for C-SNAP, please email us your questions. They will be answered in the next newsletter. Be sure to include your full name, contact information, and question.
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